Every day we support your employees in crisis situations and during sickness. But we do more: our member journey aims to optimise their health and well-being, in order to facilitate a successful assignment. The key pillars underlying our services are:
24/7 multilingual contact centre
We are located in 3 time zones (Miami, Antwerp, Madrid, Kuala Lumpur) and cover 50 languages in-house.
Direct payment for inpatient treatment*
No need to pay out of pocket expenses and claiming costs afterwards, we pay the hospitals directly.
Local support in remote regions
- 189 local medical consultants worldwide, in 105 countries.
72 consultants are based in Africa, including the following countries:Senegal, South Africa, DRC, Kenya and Egypt.
12 doctors in the International Medical board, with members employed by Cigna, in Belgium, Chile, Malaysia, Philippines, Afghanistan, India, Senegal and Brazil.
Extensive global network
Extensive global network of more than 11,500 health care providers, including several price agreements to ensure high-quality medical care at competitive prices.
Full health and well-being programme
- Health Risk Assessment**
- Pre-Assignment Assistance**
- Country guides
- Employee Assistance Programme**
- Second medical opinion
Cigna Africa = Comprehensive coverage including:
- inpatient and outpatient treatment
- vaccinations / preventive medication (e.g. against malaria)
- pregnancy and childbirth
- cancer treatment